The violations and the respective actions taken against them are detailed below in our User Abuse Policy. The User Abuse Policy is just a guideline used by our Game Masters (GMs), and stricter penalties may be given as deemed necessary by a GM.
When a player has received disciplinary action, they may file one Customer Support ticket appealing this action. At this point, a final judgment is made by an Arbiter and will not be reversed. An Arbiter is a specially trained GM who reviews and will verify the evidence against the account.
Please note that we reserve the right to change this User Abuse Policy at any time without notice. Additionally, please note that the duration of the disciplinary action is based on the severity of the violation.
If you suspect your account has been banned and you would like to appeal the disciplinary action, please file a ticket through our Support page.
Participating in the following activities will result in disciplinary action. At GM discrection, such discipline may go up to and include a Permanent Ban from our games.
|Advertising||Advertising hacks and hacking websites|
|Promoting other websites or products|
|Botting||Using a macro, third-party program, or physical method to play the game in a repetitive manner|
|Scamming||Impersonating another player or Nexon employee|
|Using Hacking Tools||Using a third-party program or using illegal means to play the game in a manner that is not intended by the creators|
|Sharing, buying, and selling of hacking programs or methods|
|Misconduct||Behavior and/or language inappropriate for given game|
|Item, in-game currency, account trade, or other game-related exchanges with real cash|
|Account trade with in-game currency|
|Griefing||Playing game outside of creator's intended purpose with direct intent to harass other players|
|Employee Harassment||Spreading slander or rumors against GM or Nexon|
|Insult/abuse of a GM or Nexon employee|
|Account Sharing||Giving out password or personal information|
** Definitions include, but are not limited to, these examples.
*** GMs also reserve the right to change your name.